Terms & Conditions

Last updated: 09/23/2025

 

Welcome to CreaseDefender (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website www.creasedefender.com and the purchase of our shoe care services. By accessing our website or booking our services, you agree to these Terms. If you do not agree, please refrain from using our services.

 

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1. Services

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We provide professional shoe care services, including but not limited to cleaning, polishing, repairs, and restoration (“Services”). The details of each service are described on our website and may be updated from time to time.

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2. Eligibility

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To use our Services, you must be at least 18 years old or have the consent of a parent or guardian. By placing an order, you confirm that you meet this requirement.

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3. Orders and Payments

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• Orders must be placed through our website or authorized platforms.

• All prices are displayed in US Dollars and are subject to change without notice.

• Payment is required at the time of booking unless otherwise stated.

• We accept Visa, Mastercard, American Express, China Union Pay, JCB, Diners, Discover, Electron, Mistro, AfterPay, Klarna, Apple Pay, Google Pay, Paypal

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4. Delivery and Turnaround

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• Turnaround times are estimates and may vary depending on service demand, material condition, and unforeseen circumstances.

• We are not responsible for delays caused by shipping providers or third parties.

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5. Care and Liability

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• While we use the utmost care in handling all items, results may vary depending on the condition and material of the shoes.

• We are not responsible for:

  • Pre-existing damage or wear.

  • Natural changes in color, texture, or finish caused by cleaning/restoration.

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• Liability for any damage caused by our services will be limited to the cost of the service provided.

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6. Cancellations and Refunds

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• Orders may be canceled within 2 hours of placement if work has not yet begun.

• Refunds are not guaranteed and are granted at our discretion.

• If you are dissatisfied, please contact us at [support email/phone] and we will work to resolve the issue.

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7. User Responsibilities

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You agree to:

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• Provide accurate information when placing an order.

• Ensure that shoes sent to us are genuine and lawfully owned by you.

• Not use our website or services for unlawful purposes.

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8. Intellectual Property

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All content on our website (text, images, logos, designs, etc.) is owned by or licensed to us and protected by intellectual property laws. You may not copy, distribute, or use our content without permission.

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9. Privacy

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We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and safeguard your information.

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10. Limitation of Liability

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To the fullest extent permitted by law:

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• We are not liable for indirect, incidental, or consequential damages.

• Our maximum liability for any claim related to our services is limited to the amount paid for the specific service.

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11. Governing Law

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These Terms are governed by and construed under the laws of the United States of America & the State of Michigan. Any disputes will be subject to the exclusive jurisdiction of the courts of Wayne County, Michigan.

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12. Changes to Terms

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We may update these Terms from time to time. The latest version will always be posted on our website with the “Last updated” date. Continued use of our website or services constitutes acceptance of the revised Terms.

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13. Contact Us

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For questions or concerns about these Terms, please contact us:

Email: creasedefenderofficial@gmail.com

Phone: 1-734-796-7766

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